On booking, please arrive only 5 minutes prior to your booking as we will be cleaning the centre from the previous session.
We ask that you book in groups of 6 (including little ones) or 2 households following new Government guidelines. On booking a soft play session you are signing and agreeing to our terms and conditions and agree to follow social distancing measures. If you need to rearrange a session we ask that you give us 24 hours notice and we are able to rearrange it for another slot.
Please see below important information that you need to read before booking a session, to ensure the safety of you and your little one while at Dragonflies
On booking a session, this means that you have signed to our Terms and Conditions and agree to follow the extra measures to prevent the spread of COVID-19 and that you agree for your details to be provided to NHS track and trace if required. As you have done this all online their is no need to sign in on arrival.
A maximum of 6 people (including little ones) to be booked at one time or two households as due to guidelines we are can only allow a maximum of 6 people to sit together at one time.
Please ensure that while in the centre that you social distance from all other household and keep from at least 1 metre apart from them at all times.
On arrival to the centre please arrive only 5 minutes before your session is due to start and queuing will be outside the centre on marked out spots, one of our members of staff will invite you into reception, take your groups temperature and invite you to sanitize your hands. You will be passed on to another team member who will sit you at your relevant table. The cafe will be open throughout the session and we ask for only 3 people to queue at the counter at one time.
Please note we have removed over half of the tables within the cafe area to assist with social distancing so to ensure all customers have their own table we have now opened the session/party room up for additional cafe seating so therefore you may be seated in this area, or the original cafe area.
Masks are required on entry to the building and can be removed when seated, however these must be put back on while moving around the centre.
The cafe will be open for drinks and food on a slightly limited menu.
We have limited the amount of little ones in the play frame at one time. We ask no more than 2 adults with one child to come to the session. We are not encouraging adults into the frame to assist with restriction of numbers however if your little one needs assistance then please only 1 adult to go in with them at 1 time.
We have marked the entrance and exit to the play frame to help with a one way system and we ask that you all follow social distancing rules and help your little ones to do so too.
If you feel ill at all within your visit to Dragonflies please can you inform a member of staff immediately so we can follow our Risk Assessment procedure.
Your session is 90 minutes long and we will announce when it is over and we ask that you leave promptly so we can clean between the sessions ready for the next one.
If you have any COVID-19 symptoms before coming please do not attend and we will re-arrange your visit for you.
After your visit if you become unwell with COVID-19 symptoms please follow the NHS Track and Trace guidelines.
We understand that this is a lot of information to take in, however we feel the need to put these procedures in place to ensure the safety of yourself, littles ones and the team at Dragonflies. We thank you for your continued support and look forward to welcoming you back in our centre, it has been way too long.