On booking, please arrive only 5 minutes prior to your booking as we will be cleaning the centre from the previous session.
As per restrictions being eased we are able to allow people to seat in larger than group of 6. If you are coming as a group and are booking separately then please let us know CLICK HERE and we can ensure you all sit together releasing any other tables for other customers.
2 ADULTS TO EACH LITTLE ONE IS INCLUDED IN THE PRICES, ANY MORE PLEASE BOOK AN ADDITIONAL ADULT FOR £2.
On booking a soft play session you are signing and agreeing to our terms and conditions. If you need to rearrange a session we ask that you give us 24 hours notice and we are able to rearrange it for another slot.
Please see below important information that you need to read before booking a session, to ensure the safety of you and your little one while at Dragonflies
On booking a session, this means that you have signed to our Terms and Conditions and agree to follow the extra measures to prevent the spread of COVID-19 and that you agree for your details to be provided to NHS track and trace if required. As you have done this all online their is no need to sign in on arrival.
On arrival to the centre please arrive only 5 minutes before your session is due to start and queuing will be outside the centre, one of our members of staff will invite you into reception, you will be passed on to another team member who will sit you at your relevant table. The cafe will be open throughout the session, ONLY FOOD PURCHASED HERE CAN BE CONSUMED ON OUR PREMISES.
If you wish to wear masks after the 19th July please feel free to do so.
Please note we have still decreased our capacity to ensure your visit is an enjoyable one, ALL CUSTOMERS ARE GUARANTEED A TABLE!!
2 Adults are included per one little one however if you would like to bring an additional adult per book your ADDITIONAL ADULT FOR SOFT PLAY.
We have marked the entrance and exit to the play frame to help with a one way system and we ask that you all follow social distancing rules and help your little ones to do so too.
If you feel ill at all within your visit to Dragonflies please can you inform a member of staff immediately so we can follow our Risk Assessment procedure.
Your session is an hour and 45 minutes long and we will announce when it is over and we ask that you leave promptly so we can clean between the sessions ready for the next one.
If you have any COVID-19 symptoms before coming please do not attend and we will re-arrange your visit for you.
After your visit if you become unwell with COVID-19 symptoms please follow the NHS Track and Trace guidelines.
We understand that this is a lot of information to take in, however we feel the need to put these procedures in place to ensure the safety of yourself, littles ones and the team at Dragonflies. We thank you for your continued support and look forward to welcoming you back in our centre, it has been way too long.