By booking your child into a session online you are signing against our terms and conditions.


  • Dragonflies Durham requires all customers to book online which agrees to our terms and conditions

  • All adults (apart from exempt conditions) are required to wear a mask on entry this can be removed when seated

  • All guests will have their temperature taken and if this is too high then you will be asked to leave and we will contact you to rearrange your visit.

  • Sanitiser to be used on entry to the cafe and play frames.

  • Follow social distancing rules

  • The fire exits for the building are the main entrance and the back door.

  • Dragonflies Durham does not supervise children and accepts no responsibility for loss, accidents or injury that may occur during the play period. 

  • You are responsible for your own child and they play at their own risk. 

  • All persons using this play centre do so at their own risk.

  • Children must not push, collide, fight, throw, run or behave in a manner likely to injury or cause distress to others. 

  • Please use the entrance and exit signs to ensure a one way system.

  • You are responsible for ensuring no intentional damage is caused to our building and its contents. 

  • Dragonflies Durham will not be held responsible for any loss or damage to your or any guest’s equipment or personal possessions. 

  • All items played with are child friendly however if your child has any allergies or intolerances please ensure you ask the staff member for advice. Your child is playing with items supplied by us at their own risk.

  • Some products are not suitable for under 3 years it is the carers responsibility to ensure they are supervised at all times.

  • All visitors using the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

  • Cancellations - if you wish to cancel your group session this needs to be done 48 hours prior and if paid in advance you will be rebooked on to another session. No refunds are available. 

  • Some sessions are ran by a third party, and any payment to dragonflies for these sessions is collected only and payable to course leader.

  • Only food/drink that is bought on the premises is to be consumed. 

  • Buggy store is located in the foyer. Any buggies left in this area are done so at your own risk. 

  • No adults are allowed on the trampoline.

  • Only one child allowed on the trampoline at any time.

  • Ensure trampoline zip is closed before use.

  • It is parents/carers responsibility to supervise children on the trampoline, at their own risk.

  • Trampoline only suitable for children up to the age of 8 years old.

  • Do not attempt somersaults on the trampoline. Serious injuries may result.

  • Stop bounce on the trampoline by flexing knees as feet come in contact with the bed.

  • Avoid bouncing too high on the trampoline. Maintain control.

  • Bounce in the centre of the bed of the trampoline, do not lean on the sides of the trampoline.

  • Avoid bouncing on the trampoline when tired.

  • No toys, footballs or any other objects allowed on trampoline.

These terms and conditions are for the safety for all people using Dragonflies and we cannot accept any responsibility for an injury caused to anyone using this equipment.

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